Shipping & Returns
Shipping
These items are custom printed in the USA on American made products, so please allow 4-7 business days for them to arrive.
ALL our inventory are made-to-order. We do not hold inventory or stock.
If you are unhappy with the items that you have received, please contact customer service FIRST by sending an email to notasheepapparel@gmail.com. Merchandise returned to the manufacturer without contacting customer service will not be processed correctly.
Returns
It is very important that you read the description of each item before you place your order.
At this time, we do not accept returns for any reason because as mentioned earlier, we do not hold inventory or stock for all items made-to-order. If you wish to make a correction on your order, please contact customer service within 1-2 hours from the time you submitted your order form. We normally send your order information immediately to production facility but if you contact us within the indicated timeframe, we might still be able to make your requested amendments.
On the other hand, if we sent you the wrong order, kindly let us know as soon as possible so that we can send you the correct item. In the instance of our error, you do not have to return the item. You can keep it!
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you have an issue with the products or anything else on the order please contact us.
Cancelations
These are custom printed items, which cannot be canceled more than 1-2 hours after the order has been placed. Please place your order carefully. You must contact our support should you wish to cancel your order. Our customer service staff will try to intercept the order before it goes into production. However we do not guarantee we will be able to do so.
If you have made a mistake in your order, please email us as soon as possible so that we can try and stop production of the order.
Lost or stolen package
If a package is marked as delivered by tracking and the delivery company responsible for fulfillment confirms that the package was delivered to the correct address, we are not responsible for refunding, reimbursing or investigating. If you really feel like your package was stolen, please contact your local police department, file a police report and send us a copy. We will review the report and consider sending out another package.
Wrong Address
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed Shipments
Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.
Sorry, but we do not refund orders for buyer’s remorse.
Notification for EU Consumers
According to Article 16(c) and (e) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. The supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. Sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
Therefore we reserve rights to refuse returns at our sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose.